Effective Date: August 1, 2026  ·  Last Updated: August 4, 2026

PLEASE READ CAREFULLY

SECTION 16 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 16.8.

1. Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of LynnwoodPreowned.com, together with any subdomains, mobile applications, chat tools, text messaging programs, and other online services that link to these Terms (collectively, the “Site”), and the services made available through them (the “Services”).

The Site is owned and operated by ADZAM, INC., a Washington INC doing business as Lynnwood Preowned (“we,” “us,” “our,” or the “Dealership”), the pre-owned vehicle operation of the Doug’s Auto group of dealerships in Lynnwood, Washington.

By accessing or using any part of the Site or Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Site or Services.

These Terms incorporate by reference our Privacy Policy and our Disclaimer. In the event of a conflict between these Terms and the Disclaimer regarding vehicle information, pricing, or availability, the Disclaimer controls.

We operate other websites — including those of our affiliated dealerships — that are governed by their own separate terms.

2. Eligibility

You must be at least 18 years of age and able to form a binding contract to create an account, submit a form, or transact through the Site. You must be at least 13 years of age to access the Site at all. If you are between 13 and 18, you may browse the Site only with the involvement of a parent or legal guardian.

By using the Site, you represent that you meet these requirements and that you are not barred from using the Site under the laws of the United States or any other applicable jurisdiction.

3. Changes to These Terms

We may modify these Terms at any time by posting revised Terms on this page and updating the “Last Updated” date. For material changes, we will provide at least ten (10) days’ notice by posting a prominent notice on the Site or, where we have your email address and the change materially affects your rights, by email.

Your continued use of the Site after the effective date of revised Terms constitutes acceptance. If you do not agree to the revised Terms, stop using the Site. Changes to Section 16 (Dispute Resolution) will not apply retroactively to any dispute of which we had actual notice before the change took effect.

4. Privacy

Our collection and use of personal information is described in our Privacy Policy. Please note in particular that telephone calls may be recorded, and that we use session-replay technology that records your interactions with the Site — both of which require your consent under Washington law. By using the Site you consent to those practices as described in the Privacy Policy.

5. User Accounts

Certain features may require an account. If you create one, you agree to: (a) provide accurate, current, and complete information; (b) maintain and promptly update that information; (c) safeguard your credentials; (d) accept responsibility for all activity under your account; and (e) notify us immediately at compliance@lynnwoodpreowned.com of any unauthorized use.

We may suspend or terminate your account, delete your profile and saved content, and block your access to the Site at any time, with or without notice, for any reason or no reason.

6. Limited License

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site and Services for your own personal, non-commercial purposes — namely, researching, evaluating, and purchasing or leasing a vehicle for yourself or your household.

Any other use terminates this license automatically and immediately. Nothing in these Terms grants you any license to our intellectual property by estoppel, implication, or otherwise.

Except for content you submit, all content on the Site — including text, vehicle descriptions, comparison articles, photographs, video, graphics, page layouts, data compilations, software, and the selection, arrangement, and organization of our inventory data — is owned by or licensed to us and is protected by United States and international copyright, database, trademark, and other intellectual property laws.

7. Prohibited Conduct

You may not, and may not permit or enable any other person or automated system to:

(a) Data extraction and automated access. Use any robot, spider, scraper, crawler, headless browser, data-mining tool, screen-scraping tool, extraction tool, or other automated means to access, monitor, index, copy, or collect any portion of the Site or its contents — including vehicle listings, pricing, photographs, VINs, specifications, comparison content, or the underlying data compilation — for any purpose, without our prior express written permission. This prohibition applies regardless of whether the access causes any technical burden on our systems.

(b) AI and machine learning training. Use any content from the Site to train, fine-tune, ground, benchmark, or otherwise develop any machine learning model, large language model, generative AI system, or automated dataset, or to create any derivative dataset, in each case without our prior express written permission. This prohibition is a condition of the license in Section 6 and applies to commercial and non-commercial use alike.

(c) Competitive use. Use the Site, or any data obtained from it, to build, populate, benchmark, or price a competing vehicle listing service, inventory database, market-pricing product, or lead-generation service.

(d) Circumvention. Bypass, disable, or interfere with any rate limit, robots.txt directive, CAPTCHA, access control, authentication, or other technical measure we use to restrict access to the Site.

(e) Republication. Copy, reproduce, republish, mirror, frame, distribute, sell, license, or commercially exploit any portion of the Site or its contents, or remove any copyright, trademark, or proprietary notice.

(f) Misrepresentation. Impersonate any person or entity, register an account for someone other than yourself, misstate your age or affiliation, or submit false, misleading, or fraudulent information — including in a lead form, credit application, trade-in appraisal request, or review.

(g) Interference. Take any action that imposes an unreasonable load on our infrastructure, or that damages, disables, overburdens, or impairs the Site, its servers, or any network connected to it.

(h) Harmful content. Upload, transmit, or make available any material containing viruses, worms, or other code designed to interrupt, destroy, or limit the functionality of any software, hardware, or equipment; or any material that is unlawful, defamatory, infringing, abusive, harassing, obscene, invasive of privacy or publicity rights, discriminatory, or otherwise objectionable in our sole judgment.

(i) Unlawful use. Use the Site in violation of any applicable federal, state, or local law, including export control, anti-discrimination, telemarketing, and consumer protection laws.

We reserve the right to block IP addresses, terminate access, and pursue all available legal and equitable remedies — including injunctive relief and claims under the Computer Fraud and Abuse Act, the Washington Consumer Protection Act, and applicable trade secret and copyright law — against any person who violates this Section. Our inventory data compilation represents substantial investment, and we treat unauthorized extraction as a serious matter.

8. Vehicle Listings, Pricing, and Availability

The Site displays inventory sourced from automated feeds provided by our affiliated dealerships, which refresh periodically. All vehicle information, pricing, availability, mileage, equipment, photographs, and specifications are subject to the terms of our Disclaimer, which is incorporated into these Terms by reference.

In summary, and without limiting the Disclaimer:

  • Nothing on the Site is an offer to sell or a binding quotation. No contract for the sale or lease of a vehicle is formed through the Site. A binding agreement arises only when you and an authorized representative of the Dealership sign a written purchase or lease agreement at our dealership.
  • Vehicles are sold on a first-come, first-served basis and may be sold, held, or removed at any time without notice.
  • We reserve the right to correct errors and to decline or cancel any transaction based on erroneous pricing or information, even after an order or deposit has been submitted.
  • Advertised prices are subject to the qualifications, exclusions, and fee disclosures stated in the Disclaimer and on each vehicle detail page.

9. AI-Powered Search and Automatically Generated Content

The Site offers a natural-language vehicle search that uses artificial intelligence to interpret your query and return matching inventory, and may display automatically generated vehicle descriptions, comparisons, and summaries.

You acknowledge and agree that:

  • AI-generated interpretations, rankings, descriptions, comparisons, and recommendations are provided for convenience only and may be incomplete, inaccurate, outdated, or wrong.
  • Search results reflect our interpretation of your query and may exclude vehicles that would in fact meet your needs, or include vehicles that would not.
  • You must verify all vehicle details with a Dealership representative and by physically inspecting the vehicle before making any purchase decision. The vehicle itself, the physical documentation, and a signed written agreement control over anything generated by the Site.
  • AI-generated content is not professional, financial, mechanical, safety, insurance, tax, or legal advice.
  • We may log the queries you submit in order to improve the search experience, as described in our Privacy Policy.

We disclaim all liability for reliance on AI-generated output to the fullest extent permitted by law.

10. Manufacturer Trademarks and No Affiliation

Vehicle manufacturer names, model names, logos, and other marks — including but not limited to Mazda, Hyundai, Toyota, Honda, Ford, Chevrolet, Subaru, Nissan, Kia, and all others appearing on the Site — are the trademarks of their respective owners. They are used on the Site solely for the purpose of nominative fair use: identifying the vehicles we have for sale and providing factual comparative information to consumers.

Lynnwood Preowned is an independent pre-owned vehicle retailer. Except with respect to the franchise relationships held by our affiliated new-car dealerships, we are not affiliated with, authorized by, endorsed by, or sponsored by any vehicle manufacturer. No statement on the Site should be read as a manufacturer statement, a manufacturer warranty, or a manufacturer endorsement.

Comparative content on the Site reflects publicly available specifications and our own opinions. Manufacturer specifications change; consult the manufacturer for authoritative information.

Our own marks — including “Lynnwood Preowned,” the LynnwoodPreowned.com logo, and “Doug’s” marks used under license — may not be used in connection with any product or service, or in any domain name, metatag, or advertising, in a manner likely to cause confusion, without our prior written permission.

By providing your email address or telephone number, you consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing, under the federal E-SIGN Act and RCW 19.360.

Communications consent, including for automated and text-message marketing, is governed by Section 7 of our Privacy Policy. Consent to receive marketing communications is not a condition of any purchase, lease, or financing. You may opt out at any time as described there.

To withdraw consent to receive records electronically, or to request a paper copy of any record, email compliance@lynnwoodpreowned.com. Withdrawing consent may prevent you from using certain Site features.

12. Content You Submit

You may submit content to us — including trade-in vehicle photographs and descriptions, reviews, chat messages, and form responses (“User Content”).

License. You grant us a non-exclusive, worldwide, royalty-free, sublicensable, transferable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display User Content in connection with operating and promoting the Dealership and the Site, in any media now known or later developed.

Your representations. You represent and warrant that you own or have all necessary rights to the User Content, that it does not infringe any third party’s rights, and that it does not violate these Terms or any law. Do not submit photographs containing other people’s faces, license plates, or personal information without their permission.

No obligation. We are not obligated to publish, retain, or monitor User Content, and may remove or edit it at any time for any reason.

No confidentiality. Do not submit confidential information, and do not submit Social Security numbers, driver’s license numbers, or financial account numbers through general contact forms or chat. Use our secure credit application or provide them in person.

Unsolicited ideas. Any suggestions or ideas you send us are non-confidential, and we may use them without compensation or attribution.

13. Third-Party Sites and Services

The Site links to and embeds third-party websites and services — including lender application portals, vehicle history report providers, payment calculators, mapping services, review platforms, and manufacturer sites — which are provided “AS IS” and solely for your convenience.

We do not control these third parties and are not responsible for their content, accuracy, availability, security, or privacy practices. Registration on a third-party site is separate from any registration with us and is governed by that site’s terms. You are responsible for evaluating the risks of using them.

We may receive payment or other consideration in connection with third-party content or links on the Site, which may or may not be identified as sponsored.

14. Disclaimer of Warranties

THE SITE, THE SERVICES, AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that: the Site will be uninterrupted, timely, secure, or error-free; defects will be corrected; the Site is free of viruses or harmful components; or that any information on the Site — including vehicle availability, pricing, condition, history, specifications, or financing terms — is accurate, complete, current, or reliable.

You assume the entire risk as to the quality and performance of the Site and the accuracy, timeliness, and completeness of its content.

These disclaimers relate to the Site and the Services only. They do not disclaim, limit, or modify any warranty that may apply to a vehicle you actually purchase or lease from us, which is governed exclusively by the written documents you sign at the time of sale — including the FTC Buyers Guide, which is part of your purchase contract and overrides any contrary provision in it.

Some states do not allow the exclusion of certain implied warranties, so some of the above may not apply to you.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE DEALERSHIP, ITS AFFILIATES, PARENTS, SUBSIDIARIES, PARTNERS, VENDORS, LICENSORS, AND THEIR RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS (COLLECTIVELY, THE “INDEMNIFIED PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE INDEMNIFIED PARTIES’ TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THE SITE OR SERVICES, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US THROUGH THE SITE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100.00).

These limitations apply to claims arising from your use of the Site and Services. They do not limit any liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, fraud, personal injury caused by our negligence, or violations of the Washington Consumer Protection Act that may not be waived. They do not apply to your rights under a signed vehicle purchase or lease agreement.

The limitations in Sections 14 and 15 are fundamental elements of the bargain between you and us, and apply even if a limited remedy fails of its essential purpose. Some states do not allow certain limitations, so some of the above may not apply to you.

16. Dispute Resolution — Arbitration Agreement and Class Action Waiver

READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

16.1 Scope

This Section applies to any claim, dispute, or controversy between you and the Dealership arising out of or relating to these Terms, the Site, the Services, our marketing or advertising, our privacy practices, or your use of the Site — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms (“Dispute”).

This Section does not apply to disputes arising out of a signed vehicle purchase, lease, or financing agreement, which are governed by the dispute resolution terms of those documents.

16.2 Informal Resolution First

Before initiating arbitration, you agree to first send a written Notice of Dispute to compliance@lynnwoodpreowned.com and to ADZAM, INC., Attn: Legal, 20700 Hwy 99, Lynnwood, WA 98026. The Notice must include your name, contact information, a description of the Dispute, and the relief you seek. We will send any Notice of Dispute to the contact information we have for you.

The parties will attempt in good faith to resolve the Dispute for sixty (60) days after the Notice is received. Neither party may commence arbitration during that period. This informal resolution process is a condition precedent to arbitration, and any applicable statute of limitations is tolled during it.

16.3 Agreement to Arbitrate

If the Dispute is not resolved within 60 days, either party may elect to resolve it by final and binding individual arbitration rather than in court. This Agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, available at www.adr.org or by calling 1-800-778-7879. If the AAA is unavailable, the parties will agree on a substitute administrator, or a court of competent jurisdiction will appoint one.

16.4 Location and Procedure

Arbitration will take place in Snohomish County, Washington, or — at your election — in the county of your residence, by telephone, by videoconference, or on the basis of written submissions only. The arbitrator will issue a reasoned written decision.

The arbitrator has exclusive authority to resolve all Disputes, including any question of the arbitrability, scope, enforceability, or formation of this Agreement — except that a court, not the arbitrator, will decide any challenge to the enforceability of the Class Action Waiver in Section 16.6.

16.5 Fees

Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. If your claim is for US$10,000 or less, we will pay all AAA filing, administration, and arbitrator fees, unless the arbitrator determines your claim was frivolous or brought for an improper purpose. Each party is otherwise responsible for its own attorneys’ fees, except where a statute or the arbitrator’s award provides otherwise.

16.6 Class Action Waiver

YOU AND THE DEALERSHIP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

If this Class Action Waiver is found to be unenforceable as to any claim or any request for relief, then the entirety of Section 16 is null and void as to that claim or request for relief, and it must be brought in court under Section 16.9. The Class Action Waiver is not severable from the remainder of Section 16.

16.7 Jury Trial Waiver

IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND THE DEALERSHIP EACH KNOWINGLY AND IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY.

16.8 Your Right to Opt Out of Arbitration

You may opt out of this arbitration agreement. To do so, send written notice within thirty (30) days of the date you first accept these Terms to:

Email: compliance@lynnwoodpreowned.com — subject line “Arbitration Opt-Out” Mail: Arbitration Opt-Out, ADZAM, INC., 20700 Hwy 99, Lynnwood, WA 98026

Your notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms, and will not affect your relationship with us in any way. If you opt out, Section 16.7 (jury trial waiver) and Section 16.6 (class action waiver) do not apply to you, and disputes will proceed under Section 16.9.

16.9 Exceptions and Judicial Forum

Notwithstanding this Section:

  • Either party may bring an individual action in small claims court in Snohomish County, Washington, or in the small claims court of your county of residence, if the claim qualifies.
  • Either party may seek injunctive or other equitable relief in a court of competent jurisdiction for claims relating to intellectual property, unauthorized access to or scraping of the Site, or data security.
  • If any Dispute is not subject to arbitration, it will be brought exclusively in the state or federal courts located in Snohomish County, Washington, and you consent to personal jurisdiction and venue there.

16.10 Survival

This Section survives termination of these Terms and your use of the Site.

17. Governing Law

These Terms and any Dispute are governed by the laws of the State of Washington, without regard to its conflict of law principles, and by applicable federal law including the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Nothing in these Terms limits any non-waivable rights you may have under the consumer protection laws of your state of residence.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Indemnified Parties from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses — including reasonable attorneys’ fees — arising out of or relating to: (a) your use of the Site or Services; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; (d) your User Content; or (e) any automated access to or extraction of Site data attributable to you.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense.

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you believe content on the Site infringes your copyright, send a written notice to our designated agent containing:

  1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material claimed to be infringing and information reasonably sufficient to locate it on the Site;
  4. Your name, address, telephone number, and email address;
  5. A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
  6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Designated Agent: [DMCA AGENT NAME] ADZAM, INC. 20700 Hwy 99, Lynnwood, WA 98026 compliance@lynnwoodpreowned.com (425) 774-3551

You may submit a counter-notice under 17 U.S.C. § 512(g) to the same address. We will terminate the accounts of repeat infringers in appropriate circumstances.

20. Accessibility

We are committed to making the Site accessible to people with disabilities and are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

If you encounter any difficulty using the Site, or need assistance accessing any information, vehicle listing, or service, please contact us and we will provide the information to you through an alternative method and work to remedy the issue:

Email: compliance@lynnwoodpreowned.com Phone: (425) 774-3551

Please describe the page, the difficulty you encountered, and the assistive technology you use. We welcome feedback and will respond promptly.

Some content on the Site is provided by third parties over which we have limited control. We encourage those parties to provide accessible content.

21. Compliance with Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose information about you to such parties if, in our sole discretion, we believe it necessary or appropriate to respond to legal process including subpoenas, to protect our rights or property or those of a third party, to protect the safety of any person, or to prevent activity we consider illegal, unethical, or actionable.

22. Corporate Transfers

In connection with a merger, acquisition, divestiture, asset sale, joint venture, financing, bankruptcy, dissolution, reorganization, or similar transaction, we may transfer or assign some or all of our assets, including these Terms, your account information, and User Content.

23. Termination

We may suspend or terminate your access to the Site or Services at any time, with or without notice, for any reason or no reason. Sections 6 (as to our ownership), 7, 9, 10, 12 (license), and 14 through 24 survive termination.

24. General Provisions

Severability. If any provision of these Terms is held invalid or unenforceable, it will be construed to reflect the parties’ original intent as nearly as possible, and the remaining provisions will remain in full force — except as provided in Section 16.6, which is not severable.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later. No waiver is effective unless in writing.

Assignment. You may not assign these Terms without our prior written consent. We may assign them freely.

Entire agreement. These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and us regarding the Site and supersede all prior agreements and communications on that subject. They do not supersede any signed vehicle purchase, lease, or financing agreement.

No third-party beneficiaries. Except for the Indemnified Parties, there are no third-party beneficiaries to these Terms.

Force majeure. We are not liable for any failure or delay caused by circumstances beyond our reasonable control.

Headings. Headings are for convenience only and do not affect interpretation.

25. How to Contact Us

For any question, concern, notice, or complaint regarding these Terms, the Site, or the Services:

compliance@lynnwoodpreowned.com

ADZAM, INC. d/b/a Lynnwood Preowned 20700 Hwy 99 Lynnwood, WA 98026 (425) 774-3551